Volunteer Front Desk and Administration

Closing date:

21st November 2024

Location:

141 High Street, Mussleburgh

More about the job:

Person Specification

• Excellent verbal communication including telephone skills while being friendly and approachable.
• Efficient IT literacy skills including MS Office, email, internet and experience in working with database systems.
• Ability to work within busy office environment while managing time effectively.
• Ability to monitor and maintain work to standards required by Citizen’s Advice Scotland.
• Ability to work with own intuition and as well as part of the larger team.
• Be able to give and receive constructive feedback objectively.
• Have an understanding of and commit to the aims and principles of the Musselburgh Citizens Advice Bureau.

Operational Responsibilities

• Answer incoming telephone calls and take voicemails off answering machine.
• Pass on client messages for other members of bureau staff.
• Book and cancel appointments where appropriate in 10to8 system.
• Signpost to client to other agencies where appropriate.
• Maintain confidentiality of client and their contact with Musselburgh Citizen’s Advice Bureau.
• Keep updated on relevant policies and procedures of Musselburgh Citizen’s Advice Bureau.
• Ensure that all work is completed following the policies and procedures of Musselburgh Citizen’s Advice Bureau.
• Ensure that client case contacts are completed to required standard.
• Completing postal tasks and updating recording systems.
• Dispose of all confidential documents appropriately.
• Consult with General Advice Manager appropriately and work collaboratively with other colleagues.
• Complete any other relevant duties as required by General Advice Manager
• Abide by all health and safety guidelines and share responsibility or own safety and that of colleagues.

Professional Development

• Complete relevant internal and external training as identified by General Advice Manager.
• Attend relevant internal and external meetings as identified by General advice Manager.
• Prepare for and attend all support and supervision meetings as appropriate.

How to apply:

For further details and information on how to apply, please contact info@musselburghcab.org.uk